What a Capacity Workflow is
A Capacity Workflow is production software for one operational bottleneck. It can use deterministic automation, AI agents, document extraction, integrations, or all four. The technology is chosen for the work; the product is the capacity the workflow returns.
Common starting points include quote preparation, email and PDF intake, order entry, dispatch administration, invoice reconciliation, customer updates, and compliance evidence. We do not publish those as separate products until the proof supports them. They are repeatable workflow patterns inside the same Launch model.
Humans stay on the consequential work
The workflow handles cases it can support with records and rules. Missing data, unusual terms, low-confidence extraction, high-value decisions, and customer-visible approvals go to a person with the relevant context attached.
That boundary is designed before go-live. It is not an apology added after an automated mistake.
Acceptance and evidence
The signed Order states the workflow’s acceptance criteria, KPI, measurement method, responsibilities, and any commercial remedy. Website copy does not create a general outcome guarantee or remedy. Production performance is compared with the signed Baseline Pack and reported with its evidence boundary intact.





