Terms of service

Last updated: 9 August 2026

These terms apply when Svolta Group Pty Ltd (ABN 29 693 393 592) provides services to a client. They are read together with the proposal, statement of work, order form, data processing agreement, or other document signed for an engagement (the Order).

1. Agreement and priority

An Order identifies the parties and the services being purchased. If an Order conflicts with these general terms, the Order controls for that engagement. A website description does not expand a signed scope, service level, outcome commitment, or commercial term.

Nothing in these terms excludes a right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

2. Services

Svolta may provide Workflow Scoping, Workflow Launch, AI Accelerator, or another service expressly described in an Order.

• Workflow Scoping measures and scopes one workflow, its KPI, evidence method, dependencies, and proposed Launch boundary.
• Workflow Launch implements the production workflow, review points, and acceptance boundary stated in the Order.
• AI Accelerator supports an accepted workflow within the maintenance and change boundary stated in the Order.

Deliverables, exclusions, dependencies, client responsibilities, dates, acceptance criteria, support arrangements, and any outcome commitment exist only where written in the Order. New features, material enhancements, and new or changed integrations require a written variation unless the Order expressly includes them.

3. Fees and changes

Fees, GST treatment, invoices, payment milestones, recurring charges, expenses, and any late-payment consequences are those in the Order and applicable law. Svolta will not charge for a scope change unless the parties accept a written variation describing the change and its commercial effect.

4. Client responsibilities

The client must provide the access, information, records, process owner, subject-matter input, reviews, approvals, and decisions stated in the Order. The client remains responsible for the lawfulness and accuracy of material it supplies, its use of deliverables, and consequential business decisions. A delay or missing dependency may affect delivery only as set out in the Order or an agreed variation.

5. AI and human review

AI and automated systems can produce incomplete or incorrect output. The workflow’s permitted actions, review points, exception handling, and human responsibilities must be defined in the Order. Unless the Order expressly says otherwise, output is not legal, financial, medical, or other professional advice, and the client must apply the review appropriate to its use case.

6. Intellectual property

Each party keeps the intellectual property it owned or developed independently before the engagement. Ownership or licensing of custom code, configurations, documentation, data, models, prompts, templates, and other deliverables is governed by the Order. The client keeps ownership of its data. The client grants Svolta only the rights needed to process that data to deliver the agreed services.

Svolta will not use client data to train a shared model unless the client separately agrees in writing.

7. Confidentiality, privacy, and security

Each party must protect the other’s confidential information using reasonable care and use it only for the engagement, subject to usual exceptions for information already known, independently developed, public without breach, or required to be disclosed by law.

Personal information is handled under the privacy policy, the Order, and any applicable data processing agreement. Deployment, provider, location, retention, access, incident, and deletion controls are engagement-specific unless stated in writing. The security and data page explains the review approach but does not add a control or certification to an Order.

8. Acceptance, support, and third parties

Acceptance tests, defect handling, warranty periods, support hours, response targets, restoration targets, maintenance windows, usage allowances, and service credits apply only if stated in the Order.

Third-party services remain subject to their own availability, terms, and technical limits. Svolta is responsible for its own work as required by the Order and applicable law, but does not make a general warranty for a third party’s service.

9. Suspension, termination, and handover

Any term, renewal, termination for convenience, notice period, suspension right, transition assistance, export, deletion, or handover obligation is stated in the Order. Either party may exercise rights available under applicable law for material breach or insolvency. Accrued payment, confidentiality, intellectual-property, dispute, and other provisions intended to survive continue as stated in the Order or applicable law.

10. Liability and disputes

Any agreed warranties, indemnities, liability limits, exclusions, claim periods, and dispute process are stated in the Order and operate only to the extent permitted by law. These general terms do not impose a fixed liability cap or exclude a non-excludable statutory right.

Queensland law governs unless the Order states otherwise. The parties should first try to resolve a dispute through their nominated contacts before commencing formal proceedings, where practical.

11. General

The parties are independent contractors. Neither may bind the other except as agreed in writing. An assignment, subcontracting arrangement, notice method, or force-majeure provision applies as stated in the Order or applicable law. If part of the agreement is unenforceable, the remaining terms continue to the extent possible.

12. Contact

Svolta Group Pty Ltd
ABN 29 693 393 592
accounts@svoltagroup.com

These terms are intended to operate with an engagement-specific Order. Clients should obtain independent legal advice where appropriate.