Insights · Process
Process mapping, diagnostics, and the operational work that decides where agents actually recover time.
4 pieces of writing in Process.
Process mapping, diagnostics, and the operational work that decides where agents actually recover time.
Process automation consultant: what to expect before a build
A process automation consultant should leave you with a mapped workflow, a defensible baseline, named owners, integration and access boundaries, acceptance evidence, and a clear build, buy, redesign, or stop decision.
Mac Sweeny · 19 Aug 2026 · 9 min readChatGPT, Grok, Claude, Gemini or Copilot? A practical review for service businesses
A use-case review of five general AI assistants for Australian service businesses, with fit labels for research, customer communication, proposals, spreadsheets, SEO and advertising preparation.
Mac Sweeny · 18 Aug 2026 · 12 min readHow we turn inboxes into actionables
Svolta pulls the inboxes together. One agent identifies what the email is. A second fills the object schema that starts the workflow. One client-reported desk: over 1,000 emails a day, 2–3 hours a day back across departments.
Mac Sweeny · 14 Aug 2026 · 7 min readProcess mapping is the first AI artifact
Map the process before you write a prompt. The map is where you find the work an agent can actually do, and the implicit context that will kill the project if it stays hidden until integration.
Mac Sweeny · 3 Apr 2026 · 6 min readBook a free consultation.
The shortest path from reading our writing to a costed plan for your own system. Bring one workflow. A 30-minute call. We'll tell you whether we are the right team and what an Audit would cost for your scope.